Frequently Asked Questions
Your Questions, Answered with Care
At Bath & Biscuits, we believe an informed pet parent is a confident one. Here are some of the most common questions we hear—answered by our experienced team with your pet’s comfort in mind.
🛁 Grooming FAQS
Q: How often should my pet be professionally groomed?
A: Most dogs benefit from grooming every 4–8 weeks depending on their coat type, lifestyle, and skin needs. Cats often need professional grooming every 6–12 weeks, especially long-haired breeds.
Q: Do you groom cats?
A: Yes! We offer private, certified feline grooming in a calm, dog-free environment. From brush-outs to lion cuts, we tailor the experience to your cat’s comfort level.
Q: What is included in a full groom?
A: Every full groom includes a bath, blow dry, brush-out, haircut, nail trim, ear cleaning, and a finishing spritz. We also offer specialty services like de-shedding, TheraClean, and paw treatments.
Q: Do you use cage dryers?
A: We hand dry all pets individually with pet-safe, temperature-controlled dryers for maximum comfort and safety.
💧 TheraClean Microbubble Therapy
Q: What is TheraClean and how does it work?
A: TheraClean is a revolutionary bath system using billions of microbubbles to gently clean deep into the pores and follicles—without harsh soaps. It helps reduce itching, inflammation, odors, and skin issues.
Q: Is TheraClean safe for pets with allergies or sensitive skin?
A: Yes. It’s 100% natural, non-invasive, and chemical-free—perfect for pets with chronic skin issues, allergies, or sensitivities.
🍪 Bakery & Boutique
Q: Are your treats safe for pets with allergies?
A: Many of our bakery items are grain-free, limited-ingredient, or free of common allergens. Just let us know your pet’s dietary needs—we’re happy to help you choose the right treats.
Q: Do you offer custom cakes or birthday items?
A: Absolutely! We bake custom birthday cakes, cookies, and party boxes with pre-order. Let us know your vision and we’ll create something tail-waggingly wonderful.
Q: Can I shop without a grooming appointment?
A: Yes! Our boutique is open to the public during grooming hours. Stop in anytime for treats, toys, and stylish essentials.
🕒 Appointments & Policies
Q: How do I book an appointment?
A: Use our online booking system or call directly. We recommend booking 1–2 weeks in advance, especially for weekends or holidays.
Q: What’s your cancellation policy?
A: We ask for 24 hours’ notice for cancellations or reschedules. Last-minute no-shows may incur a fee due to limited availability.
Q: Do you require deposits?
A: Deposits may be required for large grooms, TheraClean treatments, or multiple-pet appointments. We’ll let you know at the time of booking.
📍 Location & Hours
Q: Where are you located?
A: We’re at 75 Westgate Dr, Newark, Ohio, across from the Wendy’s in Granville.
Q: What are your boutique and salon hours?
A: Monday-Friday 9-5pm and Saturday 9-2pm. We’re CLOSED Sunday and Major Holidays
💬 Still Have Questions?
We’re happy to help!
📞 Call us at 740-587-0011
📧 Email: Info@mybathandbiscuits.com
📲 Or DM us on Instagram: @bathnbiscuits